Introduction & Acceptance of Terms

Last Updated: 17 March 2026

1. Introduction & Acceptance of Terms

These Terms and Conditions (“Terms“) govern your access to and use of the websites, web applications, mobile applications, and related services (collectively, the “Platform“) operated by go-liberty Pty Ltd (Australia, ACN 681 835 656), together with its operational entity Boarding School Software (Pty) Ltd (South Africa, Reg No. 2020/074598/07).

go-liberty Pty Ltd is the Australian-registered holding company and is ultimately responsible for the Platform, its contractual obligations, and its compliance posture. Boarding School Software (Pty) Ltd is the South African-registered operating and marketing entity that delivers the Platform and handles day-to-day service delivery.

Throughout these Terms, the terms “we“, “us“, and “our” refer collectively to go-liberty Pty Ltd and Boarding School Software (Pty) Ltd, as appropriate in context. References to the “BSS” brand or “Boarding School Software” refer to the public-facing name of the Platform.

These Terms apply to all users, including schools, boarding institutions, clubs, camps, and their authorised representatives (“you“, “your“, or “User“).

By accessing or using the Platform, you confirm that:

• You have the legal authority to enter into this agreement on behalf of yourself or the institution you represent.
• If you are entering into these Terms on behalf of an institution, you warrant that you have the necessary authorisation to bind that institution.
• You are of legal age under applicable law to use the Platform, unless authorised by a parent, guardian, or institutional administrator.

By using the Platform, you agree to comply with and be bound by these Terms, together with any policies referenced in them, including our Privacy Policy, our Cookie Policy, and our Security & Data Residency Compliance Charter. If you do not agree with these Terms, you must not access or use the Platform.

We reserve the right to revise these Terms at any time. Updates will be posted on the Platform with the effective date indicated at the top. Continued use of the Platform after the posting of updates constitutes your acceptance of the revised Terms.

2. Definitions

For the purposes of these Terms, the following terms have the meanings set out below:

• “go-liberty” refers to go-liberty Pty Ltd, the Australian-registered holding company.
• “Boarding School Software” or “BSS” refers to Boarding School Software (Pty) Ltd, the South African-registered operating entity.
• “we”, “us”, “our” refers collectively to go-liberty Pty Ltd and Boarding School Software (Pty) Ltd.
• “User”, “you”, or “your” refers to any individual or legal entity — including school administrators, staff, students, or parents — who accesses or uses the Platform.
• “Institution” means a school, boarding institution, sports club, camp, or any other educational or organisational entity that contracts with us to use the Platform.
• “Platform” means all websites, web applications, mobile applications, portals, and related digital services operated under the BSS and go-liberty brands.
• “Account” refers to a user registration profile created and maintained within the Platform.
• “Services” means the software tools and support features we make available through the Platform, including student information management, communication features, attendance tracking, leave management, reporting, and administrative automation.
• “Content” refers to any data, documents, media, or other materials uploaded, entered, transmitted, or otherwise made available by Users via the Platform.
• “Personal Data” means any information that identifies or can be used to identify an individual, directly or indirectly, as defined under applicable data protection laws.
• “Data Controller” means the party that determines the purposes and means of processing personal data. In most cases, this is the Institution.
• “Data Processor” means the party that processes personal data on behalf of the Data Controller. In most cases, this is us.
• “Third-Party Services” means any external services, applications, or platforms integrated with or linked to the Platform but operated by parties other than us.
• “Subscription Term” means the twelve (12) month period for which an Institution has paid for access to the Platform.

3. Eligibility & User Accounts

The Platform is designed for use by schools, boarding institutions, clubs, and camps, together with their authorised personnel, students, and guardians. It supports multiple account types with different access levels and permissions.

3.1 Institutional Account

To begin using the Platform, an authorised representative of an Institution must register and create a Main Institutional Account. This account serves as the administrative hub through which the Institution can:

• Create, manage, and remove sub-accounts for authorised staff, students, and guardians.
• Set roles, access levels, and responsibilities for each User.
• Oversee compliance with these Terms and applicable legal obligations.

3.2 User Account Confirmations

By registering or using an Account, you confirm that:

• You are either of legal age (18 years or older) or otherwise duly authorised by your Institution.
• You are acting within your official capacity if registering or managing an Account on behalf of an Institution.
• All information provided during registration is true, complete, and kept up to date.
• You will maintain the security and confidentiality of your login credentials.
• You will not share Account access or impersonate others.

3.3 Authentication & Security

We enable multi-factor authentication (MFA) by default for all Users. Institutions may request the enablement of Single Sign-On (SSO) via Google or Microsoft for confirmed long-term clients, subject to the Institution’s IT team’s participation. Parents and hosts use password and magic-link authentication.

Institutions are responsible for managing the access rights of Users under their Institutional Account and ensuring only properly authorised individuals are granted access to personal or sensitive data. We are not liable for any misuse or unauthorised access resulting from an Institution’s failure to maintain proper account management.

If you suspect unauthorised access or Account compromise, notify us immediately at privacy@go-liberty.com.

4. Use of the Platform

4.1 Licence

Subject to your compliance with these Terms and payment of applicable fees, we grant each authorised User a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for legitimate educational, administrative, or organisational purposes related to the Institution’s activities.

4.2 Prohibited Use

You agree not to:

• Use the Platform in any manner that violates applicable laws or regulations, including those concerning data protection, intellectual property, or child safety.
• Access, or attempt to access, parts of the Platform you are not authorised to use, or data not intended for you.
• Use the Platform for any fraudulent, malicious, or misleading purposes.
• Interfere with or disrupt the integrity, availability, or performance of the Platform, including by introducing viruses, malware, or other harmful code.
• Reverse engineer, decompile, or attempt to derive source code or underlying algorithms from the Platform.
• Use automated tools (e.g., bots, crawlers, or scrapers) to access or extract information without our express written permission.
• Circumvent any security or authentication measures.
• Misrepresent your affiliation with any person or entity, or impersonate another User or institutional representative.
• Upload, transmit, or share any content that infringes the rights of others, is unlawful, offensive, harmful, or violates institutional policies.

4.3 Institutional Responsibility for Users

Institutions are responsible for ensuring that all individuals authorised to use the Platform under their Account (staff, students, contractors, guardians) comply with these Terms. Institutions must immediately disable access and notify us if they become aware of any unauthorised access, breach, or misuse.

We reserve the right to monitor usage, investigate suspected violations, and take appropriate action, which may include suspension or termination of access, and reporting to relevant authorities.

If you are unsure whether a particular use is permitted, contact us at policy@go-liberty.com for clarification.

5. Code of Conduct

5.1 General Responsibilities

All Users must:

• Act with integrity, professionalism, and in accordance with applicable laws, institutional policies, and these Terms.
• Ensure information submitted or uploaded is accurate, lawful, and up to date.
• Maintain the confidentiality of Account credentials and promptly report any unauthorised access.
• Use the Platform only for its intended purposes.
• Respect the rights, privacy, and data of other Users, including students and staff.

5.2 Prohibited Conduct

Users may not, under any circumstances:

• Engage in unauthorised access, tampering, or circumvention of access controls.
• Use the Platform to harass, intimidate, threaten, or harm others.
• Post, transmit, or distribute content that is obscene, defamatory, discriminatory, or otherwise unlawful.
• Infringe on the intellectual property or privacy rights of others.
• Misuse the Platform for commercial purposes or unrelated personal gain without written consent.
• Collect or harvest data from other Users without express permission.

5.3 Institutional Responsibility

Institutions are fully responsible for ensuring that all Users operating under their Institutional Account:

• Are properly authorised and supervised.
• Have agreed to and are aware of these Terms.
• Use the Platform in accordance with relevant laws and the Institution’s internal policies.
• Undergo appropriate onboarding, especially in contexts involving minors and sensitive data.
• Are removed or deactivated promptly when access is no longer required or appropriate.

We reserve the right to suspend or terminate access for any User found to be in breach of these obligations, and may report unlawful activity to the appropriate authorities.

6. Intellectual Property Rights

6.1 Platform Ownership

All intellectual property rights in and to the Platform and its underlying technology, content, and design — including software code, text, graphics, images, logos, interfaces, databases, and documentation — are and remain the exclusive property of go-liberty Pty Ltd and/or Boarding School Software (Pty) Ltd, or their licensors. These rights are protected under applicable copyright, trademark, and other intellectual property laws in Australia, South Africa, and internationally.

6.2 Licence Scope

Subject to compliance with these Terms, you are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for the purposes of using the Services in connection with your Institution’s educational, organisational, or administrative needs. No ownership rights are transferred under this licence.

You may not:

• Copy, reproduce, distribute, republish, download, display, post, or transmit any part of the Platform or its content except as expressly permitted.
• Modify or create derivative works based on the Platform.
• Remove or alter any copyright, trademark, or proprietary notices.
• Use our branding, logos, or trade names without prior written permission.

6.3 User Content

You retain all intellectual property rights to the data and content that you, your staff, or students upload or input into the Platform (“User Content“).

By uploading or submitting User Content, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, and transmit such content solely for the purpose of providing and improving the Services. We will not use User Content for any other purpose — including marketing, advertising, training of third-party models, or commercial resale.

You represent and warrant that you have all necessary rights, licences, and permissions to submit the User Content and that it does not violate any third-party rights or applicable law.

6.4 Feedback

If you or any User provides feedback, suggestions, or ideas about the Platform (“Feedback“), we may freely use such Feedback without restriction or obligation. You acknowledge that Feedback is given voluntarily and does not create any confidentiality or compensation obligation on our part.

6.5 Infringement Notices

If you believe any content on the Platform infringes your intellectual property rights, please contact policy@go-liberty.com with details of the alleged infringement.

7. Data Protection & Privacy

We are committed to the protection, confidentiality, and responsible handling of all personal data processed through the Platform. Our practices are designed to align with major global data protection and privacy frameworks, including but not limited to:

• The Australian Privacy Act 1988 and the Australian Privacy Principles (APPs)
• The EU and UK General Data Protection Regulation (GDPR)
• The United States Family Educational Rights and Privacy Act (FERPA), the Children’s Online Privacy Protection Act (COPPA), and applicable US state student privacy laws (including California’s SOPIPA and Vermont’s 9 V.S.A. § 2443)
• The South African Protection of Personal Information Act (POPIA)
• Canada’s PIPEDA and other relevant international standards

7.1 Controller and Processor Roles

In most cases, we act as a Data Processor on behalf of Institutions (who are the Data Controllers). This means we process personal data solely based on the Institution’s documented instructions and only to deliver the contracted Services.

We act as a Data Controller with respect to data collected via our public website (e.g., usage analytics, contact form submissions, marketing consents). In such cases, we determine the purposes and means of processing, and our Privacy Policy governs that processing.

7.2 Data Processing Agreements

We will sign a Data Processing Agreement (DPA) or Data Privacy Agreement with Institutions upon request. For United States school districts and independent schools, we will sign the Student Data Privacy Consortium (SDPC) National Data Privacy Agreement or state-specific variants (including the Vermont Student Data Privacy Agreement). For European and United Kingdom Institutions, we will sign GDPR-aligned DPAs incorporating Standard Contractual Clauses where applicable.

7.3 FERPA for US Institutions

For United States educational institutions, we operate as a “School Official with a legitimate educational interest” under FERPA (20 U.S.C. § 1232g), subject to the terms set out in our Privacy Policy.

7.4 Subprocessors

We engage a limited number of carefully selected subprocessors, including cloud infrastructure providers (Amazon Web Services), security and delivery services (Cloudflare), development and support (go-liberty Pty Ltd), and communication and analytics providers (Google, and Intercom for in-app support chat). A detailed and up-to-date list of subprocessors is available upon request to our Data Protection Officer at dpo@go-liberty.com.

 

Further detail about our data handling practices is provided in our Privacy Policy and Security & Data Residency Compliance Charter.

8. Fees, Payment Terms & Refunds

8.1 Subscription Term & Billing

Access to the Platform is provided on a 12-month subscription basis, billed annually in advance. The Subscription Term commences on the date of activation of the Institutional Account and renews automatically for successive 12-month terms unless cancelled in accordance with these Terms.

8.2 Currency

Fees are invoiced in:

• United States Dollars (USD) for Institutions outside Australia (international default).
• Australian Dollars (AUD) for Institutions based in Australia.

Unless otherwise agreed in writing, all fees are:

• Due in advance for the applicable Subscription Term.
• Exclusive of applicable taxes, levies, duties, or withholding amounts imposed by taxing authorities, which are the Institution’s responsibility.

8.3 Fee Adjustments

We may adjust subscription fees at renewal. Where fees are to change, we will provide the Institution with at least sixty (60) days’ written notice prior to renewal. The Institution may elect not to renew if the revised fees are not acceptable.

8.4 14-Day Cooling-Off Period

An Institution may cancel its initial subscription and receive a full refund by written notice to policy@go-liberty.com within fourteen (14) days of activation of the Institutional Account. Refunds under this clause will be processed within 30 days of receipt of the cancellation notice.

8.5 No Refunds After Cooling-Off

Save for the 14-day cooling-off period in Clause 8.4, all payments are non-refundable. No refunds or credits will be issued for partial use, downgrades, unused periods, or mid-term cancellations, except where required by applicable law (including Australian Consumer Law).

8.6 Billing Queries

If you believe you have been charged in error, please contact policy@go-liberty.com within 14 days of the invoice date. Overdue balances may incur late fees or interest at the maximum rate permitted by applicable law, and we reserve the right to suspend access until outstanding amounts are paid in full.

8.7 Payment Processors

We may use third-party payment providers to process transactions. You may be subject to the terms and conditions of those providers. We are not responsible for errors, delays, or issues caused by third-party payment providers.

9. Service Availability

9.1 Commercially Reasonable Efforts

We use commercially reasonable efforts to keep the Platform available and performant. The Platform is hosted on Amazon Web Services (AWS) across multiple availability zones in each supported region, which provides the underlying infrastructure resilience.

9.2 No Formal SLA

We do not offer a formal Service Level Agreement (SLA) with uptime guarantees or service credits. Where an Institution requires contractual uptime commitments, these may be negotiated separately under an enterprise agreement.

9.3 Maintenance & Disruption

We may occasionally need to suspend access to the Platform for scheduled or emergency maintenance, upgrades, security patching, or other technical reasons. We will provide reasonable advance notice for scheduled maintenance where practicable, but cannot guarantee uninterrupted access.

9.4 Dependencies

Availability of the Platform may be affected by circumstances outside our reasonable control, including third-party infrastructure outages (including AWS), internet service provider issues, denial-of-service attacks, or force majeure events. Our obligations are proportionally suspended during such events.

10. Termination & Suspension

10.1 Termination by Institution

An Institution may terminate its Account at the end of the current Subscription Term by providing written notice to policy@go-liberty.com at least thirty (30) days before the renewal date. Early termination mid-term is permitted only under the 14-day cooling-off period (see Clause 8.4) or where required by applicable law.

10.2 Termination or Suspension by Us

We may suspend or terminate your access to the Platform, with or without notice, if:

• You materially breach these Terms or applicable laws.
• There is a reasonable suspicion of misuse, fraud, or unauthorised access.
• Required by law, court order, or governmental authority.
• Continued access would pose a security, privacy, or legal risk to us or other Users.
• Payment obligations remain unresolved after reasonable notice.

We will make reasonable efforts to notify you of the reason for suspension or termination unless prohibited by law or where doing so may compromise ongoing investigations or security.

10.3 Effect of Termination

Upon termination:

• All rights and licences granted under these Terms will immediately cease.
• Access to the Platform and User Accounts will be disabled.
• Data associated with the Account will be handled in accordance with Clause 10.4 and our Privacy Policy.
• We are not liable for any loss of data following termination unless otherwise agreed in writing.

10.4 Data Portability & Export

Institutions may request a structured export of their data within thirty (30) days of account termination by emailing policy@go-liberty.com. After this 30-day period, we may delete or anonymise the data in accordance with our Privacy Policy, unless retention is required for legal, regulatory, or dispute-resolution purposes.

10.5 Survival

Provisions that by their nature should survive termination — including confidentiality, intellectual property, limitation of liability, indemnification, dispute resolution, and governing law — shall remain in effect after termination.

11. Third-Party Services & Links

The Platform may include integrations or connections with third-party services, websites, or tools (e.g., payment processors, communication platforms, analytics providers, or hosting services). We do not own or control these third-party services and are not responsible for their content, policies, or practices.

Your use of third-party services is subject to the separate terms and privacy policies of those third parties. We encourage you to review those terms before interacting with any third-party features.

The Platform may contain links to external websites or resources that are not operated or controlled by us. These links are provided for your convenience only. We make no warranties or representations regarding the accuracy, content, or practices of third-party websites. Your access is at your own risk.

We do not endorse, sponsor, or assume responsibility for any third-party content, products, or services. The inclusion of a link or integration does not imply endorsement or association.

We shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of or reliance on any third-party services or linked websites.

12. Disclaimers & No Warranties

The Platform and all related Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, we disclaim all express, implied, or statutory warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy.

We do not guarantee that:

• The Platform will be error-free, uninterrupted, or secure.
• The Platform will be free of viruses or other harmful components.
• Any content or information provided via the Platform is complete, accurate, or current.

We make no representations or warranties regarding third-party content, services, or integrations.

Institutions are solely responsible for:

• Verifying that the Platform is appropriate for their use case.
• Training their Users to use the system properly.
• Ensuring their data inputs and interactions comply with legal and institutional policies.

 

Nothing in these Terms excludes, restricts, or modifies any statutory consumer guarantee, right, or remedy that cannot be excluded under applicable law, including the Australian Consumer Law.

13. Limitation of Liability

To the maximum extent permitted by applicable law, we and our affiliated entities shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or other intangible losses, arising out of or in connection with your access to, use of, or inability to access or use the Platform.

In no event shall our total aggregate liability for all claims arising from or related to the use of the Platform exceed the total amount paid by the Institution for the Services in the twelve (12) months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain types of damages. In such cases, our liability is limited to the maximum extent permitted by applicable law.

The limitations in this Section form an essential basis of the agreement between you and us and shall apply even if any limited remedy fails of its essential purpose.

14. Indemnification

You agree to indemnify, defend, and hold harmless go-liberty Pty Ltd, Boarding School Software (Pty) Ltd, and their respective affiliates, officers, directors, employees, agents, licensors, and service providers, from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees and costs) arising out of or related to:

• Your access to or use of the Platform.
• Any violation by you of these Terms or applicable laws.
• Any User Content you submit, post, transmit, or store through the Platform.
• Any misuse or unauthorised use of the Platform by you or by Users acting under your Institutional Account.
• Any infringement or alleged infringement by you of the intellectual property or privacy rights of any third party.

We reserve the right, at our own expense, to assume exclusive defence and control of any matter otherwise subject to indemnification by you. In such cases, you agree to cooperate fully with our defence.

15. Changes to the Terms

We reserve the right to update, revise, or otherwise modify these Terms at any time to reflect changes in our Services, legal requirements, or business practices. Changes become effective upon posting the updated version on the Platform, unless a different date is specified.

Where material changes are made, we will provide Institutions with at least thirty (30) days’ notice through the Platform or by email, using the contact information associated with the Institutional Account.

Your continued use of the Platform after revised Terms become effective constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

16. Governing Law & Dispute Resolution

16.1 Governing Law

These Terms are governed by the laws of the State of Queensland, Australia, without regard to its conflict of law principles.

16.2 Jurisdiction

Any dispute arising under or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Queensland, Australia, except where mandatory consumer protection law in the User’s jurisdiction provides otherwise.

16.3 Good Faith Resolution

Before commencing formal proceedings, the parties shall attempt in good faith to resolve any dispute through informal negotiation. Either party may escalate a dispute by providing written notice to the other, setting out the matter in dispute. If the matter is not resolved within thirty (30) days of that notice, either party may commence proceedings.

16.4 Non-Waiver of Statutory Rights

Nothing in this Clause 16 excludes, restricts, or modifies any statutory right or remedy that cannot be excluded under applicable law, including the Australian Consumer Law.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and any subscription order or agreement signed by an Institution, constitute the entire agreement between you and us regarding the Platform, and supersede any prior agreements or understandings.

17.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

17.3 No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

17.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to any affiliated entity or to a successor in connection with a merger, acquisition, reorganisation, or sale of assets, subject to appropriate notice.

17.5 Force Majeure

Neither party shall be liable for any failure or delay in performing obligations under these Terms to the extent caused by events beyond the party’s reasonable control, including natural disasters, pandemics, war, terrorism, cyber-attacks, labour disputes, power or internet outages, or acts of government.

17.6 Notices

Notices to us must be sent to policy@go-liberty.com. Notices to Institutions will be sent to the primary contact email associated with the Institutional Account.

17.7 Language

These Terms are written in English, which prevails over any translated versions.

18. Contact Information

Holding Company (Ultimately Responsible)

go-liberty Pty Ltd (Australia)

ACN 681 835 656

10a Cavendish Street, Pimlico 4814

Queensland, Australia

P.O. Box 477, Aitkenvale BC 4814

Queensland, Australia

Operating & Marketing Entity

Boarding School Software (Pty) Ltd (South Africa)

Reg No. 2020/074598/07

No 9 5th Street, Linden, 2195

Postnet Suite 50, Private Bag X7, Parkview, 2122

South Africa

Correspondence

• General enquiries & billing: policy@go-liberty.com
• Privacy & Policy matters: privacy@go-liberty.com
• Data Protection Officer (DPO): dpo@go-liberty.com

End of Terms & Conditions.