Cookie Policy

Last Updated: 17 March 2026

Introduction

This Cookie Policy explains how go-liberty Pty Ltd (Australia, ACN 681 835 656), together with its operational entity Boarding School Software (Pty) Ltd (South Africa, Reg No. 2020/074598/07), uses cookies and similar technologies.

Throughout this Policy, the terms “we”, “us”, and “our” refer collectively to both entities. go-liberty Pty Ltd is the Australian-registered holding company and is ultimately responsible. Boarding School Software (Pty) Ltd is the South African-registered operating entity that delivers the Platform.

This Policy should be read together with our Privacy Policy and Terms & Conditions.

Scope — Two Different Surfaces

We operate two distinct digital surfaces, and each uses cookies differently. Please read the section that applies to you:

• Section 2 — Our Marketing Website at boardingschoolsoftware.com and subdomains (excluding the Platform). Used for marketing, information, and demo bookings.

• Section 3 — Our Platform (Application) at app.boardingschoolsoftware.com. The actual software used by schools, staff, students, and parents.

1. What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or smartphone) by websites and applications you access. They help systems remember information about your visit and enable core functionality.

Cookies may be:

• First-party cookies — set directly by us.

• Third-party cookies — set by external services integrated into our surfaces (e.g., support or delivery providers.

Cookies may also be:

• Session cookies — which expire once you close your browser or log out.

• Persistent cookies — which remain on your device for a defined period or until deleted.

We also use similar technologies where appropriate, including local storage, pixels, and software development kits (SDKs) in our mobile applications. For simplicity, this Policy refers to all of these as “cookies”.

2. Our Marketing Website (boardingschoolsoftware.com)

This section applies when you visit our public-facing marketing website.

2.1 What We Use Cookies For

On our marketing website, we may use cookies and similar technologies for the following purposes:

• Strictly necessary functionality — to keep the site running, remember your cookie preferences, and provide core features.

• Performance and analytics — to understand how visitors find and use the site (e.g., which pages are popular, how people arrive, whether forms work correctly). This helps us improve the site.

• Content delivery and security — to ensure the site loads quickly and is protected from malicious traffic, through our content delivery network.

We do not use cookies on our marketing website to:

• Sell or share your data with advertisers.

• Track you across unrelated websites for advertising purposes.

• Build commercial profiles for targeting.

2.2 Your Choices on the Marketing Website

When you first visit the site, you may be presented with a cookie consent banner (where required by law in your jurisdiction). You can:

• Accept or decline non-essential cookies via the banner.

• Adjust browser settings to block or delete cookies at any time.

• Use “Do Not Track” signals from your browser, which we respect where reasonably possible.

Please note that disabling certain cookies may impact your experience or the functionality of parts of the site.

3. Our Platform (app.boardingschoolsoftware.com)

This section applies when you log into the Platform as a school staff member, student, parent, or administrator.

3.1 Essential Cookies Only

On the Platform, we use only the cookies necessary to deliver the software service. We do not use the Platform to track users, serve advertising, or collect data for purposes unrelated to providing the service.

The cookies active on the Platform are:

3.2 Intercom — In-App Support Chat

We use Intercom to provide in-app support chat. When you use the Platform, Intercom may set cookies or use similar technologies to:

• Enable the support chat widget within the Platform.

• Identify you as a logged-in user so our support team can respond to your queries in context.

• Retain your chat history with our team across sessions.

Intercom processes limited personal data (such as your name, email address, Institution, and the content of support conversations) as a subprocessor on our behalf. Intercom is contractually bound to process this data only in accordance with our instructions and applicable privacy laws.

For more information on how Intercom processes data, please refer to the Intercom Privacy Policy.

If you prefer not to use the in-app chat, you can contact us directly via email (policy@go-liberty.com) or via the contact form on our website.

3.3 What We Do Not Use on the Platform

To be clear, on the Platform we do not use:

• Google Analytics, Meta Pixel, or any other third-party analytics or advertising cookies.

• Advertising, retargeting, or marketing tracking of any kind.

• Cross-site tracking tools.

• Session-recording or heatmap tools (e.g., Hotjar).

Because Platform cookies are essential to deliver the service, they cannot be disabled without breaking the software. This is standard for school information systems and is permitted under GDPR, POPIA, and comparable privacy laws as they support the legitimate performance of the contract between you and us.

4. Cookies and Children

The Platform is used by educational institutions, some of whose users are minors. We take particular care not to deploy any tracking technologies that would profile, target, or commercialise data related to children.

For more detail on how we protect children’s privacy — including our commitments under COPPA (USA), GDPR Article 8 (EU/UK), and equivalent state laws — please refer to our Privacy Policy.

5. Managing Cookies Generally

You can manage cookies at the browser or device level:

5.1 Browser Controls

Most browsers allow you to:

• View which cookies are stored on your device.

• Block all cookies, or only third-party cookies.

• Delete existing cookies.

• Receive a notification before a cookie is set.

Instructions vary by browser. Useful references:

• Google Chrome

• Mozilla Firefox

• Apple Safari

• Microsoft Edge

5.2 Mobile Device Controls

On mobile devices, you can adjust cookie-equivalent settings:

• iOS: Settings → Safari → Privacy & Security (or the equivalent in your preferred browser).

• Android: Settings → within each browser’s Privacy settings.

5.3 Impact of Disabling Cookies

Disabling strictly necessary cookies on the Platform will prevent you from logging in or using core features. Disabling non-essential cookies on the marketing website may affect some features but will not prevent basic browsing.

6. Regional Notes

6.1 European Union / United Kingdom

Under the EU ePrivacy Directive, the GDPR, and the UK GDPR, we rely on:

• Strictly necessary cookies — no consent required (legitimate performance of a requested service).

• Non-essential cookies (analytics, performance cookies on the marketing website) — consent-based, managed via the cookie banner.

You have the right to withdraw consent at any time by adjusting your preferences or clearing cookies in your browser.

6.2 United States

We do not sell personal information. Where US state privacy laws apply (including California’s CCPA/CPRA, Colorado’s CPA, and similar), you may exercise your rights through the mechanisms described in our Privacy Policy.

For US schools using the Platform, our commitments under FERPA, COPPA, and state student privacy laws (including Vermont’s 9 V.S.A. § 2443) apply, as set out in our Privacy Policy.

6.3 Australia, South Africa, Canada, and Other Regions

Cookies used by the Platform are strictly necessary for service delivery. Cookies used by the marketing website are covered by consent mechanisms where required under your local law (including the Australian Privacy Act 1988, POPIA in South Africa, and PIPEDA in Canada).

7. Third-Party Subprocessors Referenced in This Policy

Intercom is listed as a subprocessor in our Privacy Policy (Section 3.2) as a ‘Communication and analytics provider’. A full, up-to-date list of subprocessors — including their locations and roles — is available upon request to our Data Protection Officer at dpo@go-liberty.com.

8. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our services, our subprocessors, or legal requirements. The ‘Last Updated’ date at the top of this Policy reflects the most recent version.

Where material changes are made, we will provide reasonable notice via the Platform or our website.

9. Contact Us

If you have questions about this Cookie Policy or our use of cookies, please contact us:

Holding Company (Ultimately Responsible)

go-liberty Pty Ltd (Australia)

ACN 681 835 656

10a Cavendish Street, Pimlico 4814

Queensland, Australia

Operating & Marketing Entity

Boarding School Software (Pty) Ltd (South Africa)

Reg No. 2020/074598/07

No 9 5th Street, Linden, 2195

South Africa

Correspondence

• General enquiries: policy@go-liberty.com

• Privacy & Policy matters: privacy@go-liberty.com

• Data Protection Officer (DPO): dpo@go-liberty.com

End of Cookie Policy.